Being a manufacturer, we currently ship our products to retailers only, not to private customers. However, many of our partners have an online shop via which you can purchase our products. Feel free to use our retailer search tool here on the Depesche website. Alternatively you can browse Amazon for our items.

A product from our house has become defective within the guarantee period? In this case it is best to turn to the shop in which you have purchased the product. The shop will take it back and usually returns it to us.

If this is not possible in exceptional cases, please contact us so that we can discuss how to proceed on an individual basis. The easiest way to do this is to use our product complaint form, which you can use to describe the problem and send us pictures. You can also contact us by email at info@depesche.com or by phone on +49 (0) 4152 936-214. Please remember to keep the defective product until the complaint has been resolved so that we can request it if necessary. Thank you very much!

Additionally, you can contact us per mail, using this address:

DEPESCHE (UK) LIMITED
Carnac Place, Cams Hall Estate
Fareham, Portsmouth
Hampshire, PO16 8UY
United Kingdom

The default secret code at the time of purchase is "0000". Entering this code will open the lock and start the diary's in-built music. The pencil case does not play music as you will be likely to be using it in the classroom. As for changing the code, we have featured the whole procedure in an extensive news article for you. Read all about the procedure in our article "The Keeper of Secrets: How to change the secret code of your diary with code and sound!".

Your question has not been answered in this section? In this case please get in touch with us via our contact form. We will pass your question on to the correct department und will get back to you!